Frequently Asked Questions 🤔

It’s easy! We respect your time, therefore we have tried to simplify this process as much as possible. Simply choose a plan on our website and subscribe. Then our team of experts will contact you and guide you step by step through the onboarding process.

Our subscriptions are as simple to pay for as a Netflix subscription. When ordering, you provide your payment card details, which will be automatically charged monthly until canceled. You don’t have to worry about payments!

Nothing!

We do not charge our clients with any additional fee for preparing the website for care.

No, you don’t need!

We work with almost all hosting companies. If you do not want to change the current provider, we will take care of your website on the existing hosting.

However, if you want to speed up your website, one of the extremely important elements is fast and efficient hosting. Ask us for a free migration to a faster and more effective solution.

With hours of manual optimization work and premium plugins that we offer for free as part of our care plans, we get results fast enough to positively impact the sites we manage.

1. When starting the cooperation, our team conducts an audit of your website, so we can create and implement a unique action plan for your website to significantly reduce the loading time.
2. The optimization process takes about 7-14 days to make sure that your website is working properly because optimization is a procedure that directly interferes with the source code of your website.
3. During the process, if our team believes it can help your site, they will suggest additional solutions such as better hosting (migration is free) or a suitable CDN. An expert will discuss the recommended actions with you. We also make sure your website runs fast all the time as optimizing your website speed is one thing, but keeping it fast loading in the long run is a real revolution.

We provide you with free access to premium WP Rocket and Smush Pro plugins, and this gives you professional website optimization and image compression on your website.

Yes of course! We have been working with various hosting service providers for quite some time.

We look after many websites that use our preferred suppliers, so we can ensure that by choosing one of them you will be satisfied with the quality, customer service and focus on speed.

Most importantly, our preferred hosting providers provide free migrations.

We are happy to recommend a provider to meet the specific needs of your websites. When you sign up with a new hosting provider, we’ll work with them and oversee the migration to keep it running smoothly and with no downtime.

Once the migration process is complete, we will manage your hosting environment to make sure your website is up and running quickly and reliably.

While our goal is to always achieve a load time of less than 1 second, we never make general promises about the load times of the sites we manage. Everyone who makes such promises just wants to sell you their services, but their quality may leave a lot to be desired.

Even so, most sites that they manage loads in less than 2 seconds, which is Google’s recommended load time.

Every WordPress site is different, so depending on different aspects of your website, you may not be able to achieve a load time of less than 2 seconds. For example, this might be the case if your site is hosted on shared hosting (along with 10,000 other sites) and has 30 Google Ads ads, it is likely to be slow.

On the other hand, if you follow our experts’ advice, achieving a loading time of less than 2 seconds should not be a problem, while balancing your marketing needs and elements that support the increase in traffic and sales on your website.

We provide WordPress and WooCommerce speed optimization services only to people and companies who want to speed up their website and maintain its loading speed for a long time.

One-time WordPress speed optimization can now help your site load faster, but since your site will certainly change over the next weeks and months, it may slow down again unless someone keeps optimizing it for speed.

We are happy to work with you to manage your website speed not only today and tomorrow, but also in the future.

Emergency support service is needed when your site goes down unexpectedly. There may be errors in the WordPress code, plugins or the active theme. Websites are also hacked constantly!

You may not know what caused the failure, which is why our care plan is crucial to your website.

We try to be proactive instead of just reacting after an incident, so we can also comprehensively take care of the safety and performance of your WordPress or WooCommerce so that emergencies do not happen at all.

However, if something goes wrong, our team takes emergency situations very seriously and we focus on fast communication, explaining the problem and how to eliminate it.

Of course! We support all WordPress based eCommerce as part of the Performance care plan and above.

Oh, yes, and it is a pleasure to do so!

We can do any development and manage the content and graphics on your website or add new blog entries.

We give you a certain number of hours a month to use for all content and graphics management. Development / design services are billed hourly.

Our tool pings (checks) your website(s) every minute every day.

This tool monitors your website for error 400/500. If so, our team learns about the issue and begins troubleshooting during business hours to help resolve it as quickly as possible.

As part of technical care also related to security, we will implement and configure the iThemes Security PRO premium plugin for free, which will additionally secure your unique WordPress or e-commerce website.

If necessary, we will also implement additional security measures that are unique to each site we work with. This means that we always use individual solutions.

Oh, yes!

Just sign up for a care plan (Secure +) and our team:

• scan the site
• clear out all malware and check your website for any vulnerable areas (themes and/or plugins with known vulnerabilities).
• create a security setup to harden your website to protect against future attacks

Every week we update your WordPress – it means that in addition to the CMS itself, we also update plugins and theme on your website. Moreover, we try to perform them during low traffic hours so that they do not adversely affect the users’ and browsing experience.
Updates are not always smooth. Code in one piece of software can conflict with another, causing part of the site to fail or completely corrupt. Updates can sometimes also cause unwanted or unexpected changes to the interface of your website itself. Without closely monitoring each update, your visitors (and users) may be confused when they unexpectedly encounter a misaligned page or broken plugin functionality.

That is why at WordCare ™ we are here to monitor all updates of your WordPress and ensure its continuous and stable operation.

Each software must be constantly updated to work properly. By using tools created by trusted developers, you know that they are accountable to their software and update it regularly.
There are many reasons why WordPress developers (as well as plugins and themes) may find it appropriate to update their product’s source code.

1. Security:
The source code is very vulnerable to infiltration and infection, so you may notice frequent security updates that are released to fix bugs.

2. Performance:
Even if your website has a trusted and proven solution (plugins, theme), keep in mind that performance may degrade over time as your software (code) becomes obsolete. Therefore, performance fixes are released to ensure that the software does not have a negative impact on the speed of the site.

3. Functionality and improvements:
Any good developer will pay attention to the changing trends. As these change, it is very important that websites can constantly adapt to today’s user experience.

WordPress updates are changes made to the source code. This applies to both the WordPress CMS code and the theme or plugin.

Of course, updates can be done in a few clicks, however, we strongly recommend that you take precautions such as making a full backup of your site before performing the update and then updating on a test site.

That’s why at WordCare we perform secure updates that include a number of steps:

1. Take a screenshot of the home page before updating
2. Backing up in the cloud outside the server
3. Performing the update
4. Take a screenshot after the update
5. Checking the operation of the site after the update
6. Compare screenshots
7. Checking the functionality of the website after updating and removing any errors

Your WordPress site is a collection of files, software, and databases placed on a server. A backup copy is a copy of all the elements that make up your website. This copy is kept in a safe place – Amazon S3 infrastructure.

Hackers, code bugs, human error.
WordPress sites are exposed to many threats and therefore require a high level of protection.

What happens when your Website goes offline, is hijacked, or data is corrupted or lost? Can you afford to start from scratch?

Backups can save your website and are useful for many reasons:

1. Security:
Backups are a very important part of a WordPress security strategy when, for example, your website has been damaged or hacked.

Therefore, it is very important to store backups off-site to restore your site and remove infections.

2. Problem with updating:
Every time you update your WordPress, theme or plugin, you run the risk of something going wrong. Updates are an essential part of keeping your website safe and fast, but that doesn’t mean they won’t harm you.

Plugin conflicts due to erroneous source code or incorrect updates can quickly block your website or even access to it. Restoring a page from a backup can quickly get it back to work properly.

3. Human error
Human error must always be considered. Just one line of wrong code can damage a fragment of the website or cause the display of the so-called White Screen of Death. Backups save you a ton of time and instead of spending that time troubleshooting the problem, you can restore your site faster for your visitors.

The process is fully automated and all backups are securely stored on Amazon S3 Cloud servers.

Importantly, restoring WordPress from a backup requires one click, and our team will do it for you when the need arises.

Your hosting provider can also do backups, but is that enough? Remember that these copies will still be on the server where your site is located.

There are also WordPress backup and restore plugins, but what if you can’t access the WordPress Admin Dashboard? The process of restoring your site can then be much longer, and this can cost you time, money and reputation.

Therefore, we can take care of backups that can be quickly restored in the event of a disaster.

No, we don’t.

WordCare™ doesn’t offer one-time support requests at this moment. Our goal is to be an ongoing technical partner for website owners and WordPress professionals. 

If you need our support, our Ticket Portal is available for you 24/7. At the moment, we do not provide support by phone or online meetings.